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Ep.045 Expedia Has No Idea How To Maximize Their Chat Bots

April 28, 2023

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28:57

On this Friday’s Roy’s Rant” edition of the Work Wherever Podcast, Roy recounts his recent experience with Expedia. Their seemingly endless amount of chat bots have almost fully replaced any sort of human customer interaction. He warns of AI and technology tools fully replacing the human component of business; especially in customer service fields.

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